My selfie is being rejected. What should I do

For selfie verification to work seamlessly, your face should be entirely visible in the photo.

When your selfie picture is rejected, this could be because of one of the following:

• The quality of the picture is insufficient
• The selfie picture provided does not match the photo in the Identity Document
• Selfie pictures of monitor or screenshots are not accepted

Here are some tips for taking a good photo:

• Your phone might use a mirror function by default. Make sure that the passport in the picture is not flipped.
• Make sure that the camera is focused on your face.
• Don’t stay too far away from your camera.
• Make sure there is enough light in the room.
• Avoid wearing accessories such as glasses or scarfs, unless the same accessories are in your passport picture.